Clear terms for shopping with us.

About this online store.

Nordics Stationery is an online retailer of stationery, office supplies, school essentials and related physical products.

Nordics Stationery is a London-based online retailer serving customers in the United Kingdom, the United States and supported international destinations.

These Terms & Conditions apply to Nordics-Stationery.com and purchases made through the website.

These terms form part of your agreement with us.

These Terms & Conditions apply when you use Nordics-Stationery.com, create an account, submit an order or purchase a product. When you place an order, these Terms and the policies referenced in them form part of the terms presented for that transaction.

Please review these Terms and the applicable product, shipping, payment, return and refund information before submitting an order.

If you do not agree to these Terms, please do not place an order or continue using the website in a manner that requires acceptance of them.

Please use our store lawfully and responsibly.

You may use Nordics Stationery for lawful personal or business shopping purposes in accordance with these Terms and applicable law.

When creating an account, placing an order or contacting us, you should provide information that is accurate, current and reasonably complete.

If customer accounts are available, you are responsible for taking reasonable steps to keep your login credentials confidential.

Please contact us if you believe your customer account has been accessed or used without authorisation.

We sell physical stationery and office-supply products.

Our product range may include writing instruments, notebooks, paper goods, office supplies, school supplies, desk accessories, filing and organisation products and related everyday stationery items.

We make reasonable efforts to provide clear product names, descriptions, images, quantities, specifications, dimensions, materials and other relevant information.

Minor differences may sometimes occur between a product’s appearance on a screen and its physical appearance because of photography, lighting, display settings, manufacturing tolerances or packaging updates.

Where a product’s specifications are important to your purchase, please review the information on the relevant product page before ordering.

Product availability may change without notice.

Review the total before you submit payment.

Product prices are displayed in the currency shown on our website or during checkout.

Depending on the order and destination, the final total may include:

• Product prices.
• Applicable discounts or promotional adjustments.
• Shipping or delivery charges.
• Applicable taxes.
• Applicable customs or import-related amounts included in our international shipping arrangement.

The applicable order total is presented before you authorize payment.

Any mandatory charge collected by Nordics Stationery as part of the purchase will be presented before you complete the transaction. We do not intentionally add undisclosed product, delivery or payment charges after checkout.

Where UK consumer payment-surcharge rules apply, Nordics Stationery will not impose a prohibited additional charge simply because a consumer uses a particular payment method.

Submitting an order begins the purchase process.

When you submit an order, you are requesting to purchase the products listed in that order under the terms presented during checkout and these Terms & Conditions.

An automated order acknowledgement confirms that we received your order request. Depending on the checkout and fulfilment flow, the purchase contract is completed when we confirm acceptance, dispatch the goods or otherwise communicate that the order has been accepted.

We may decline or cancel an order where reasonably necessary, including where:

• A product is unavailable.
• Payment cannot be authorised or completed.
• Order information is materially incomplete or inaccurate.
• A material pricing or inventory error is identified.
• There is a reasonable concern regarding fraud or unauthorised activity.
• The delivery destination cannot reasonably be serviced.
• The purchase would violate applicable law or these Terms.

If Nordics Stationery cancels a paid order before fulfilment, any amount properly due back to the customer will be returned through the applicable refund or payment-release process.

Payments are processed through supported payment services.

Available payment methods are displayed during checkout and may vary depending on the order, customer location, transaction currency, device or payment-provider availability.

By submitting a payment method, you represent that you are authorised to use that payment method for the transaction.

Electronic payments may be processed by third-party payment processors, banks, card networks and other financial-service providers.

Those providers may perform authorisation, authentication, technical, fraud-prevention and security checks.

A payment attempt may be approved, declined, held for additional authentication or otherwise processed according to the applicable payment provider’s systems.

More information is available in our Payment Policy .

Some orders may require additional review.

To help protect customers and our business from unauthorised transactions, payment fraud and other misuse, an order may be subject to reasonable security or fraud-prevention review.

Where reasonably necessary, we may contact the customer to confirm information connected with the order or request additional information needed to complete the review.

An order may be delayed, declined or cancelled if required verification cannot be completed or if we reasonably believe the transaction may be unauthorised, fraudulent or unlawful.

We ship physical products to supported destinations.

Nordics Stationery currently serves customers in the United Kingdom, United States and supported international destinations.

Eligible orders are generally processed on the same business day, subject to successful payment authorisation, product availability, order verification and complete delivery information.

Our standard estimated transit periods after dispatch are:

• United Kingdom: approximately 1–3 business days.
• United States: approximately 3–5 business days.
• Other supported international destinations: approximately 3–7 business days.

Delivery times are estimates and may be affected by carrier operations, customs, holidays, weather, remote locations, transportation interruptions or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

Unless a different delivery period has been agreed with the customer, applicable UK distance-selling rules generally require goods to be delivered within 30 days.

Full details are available in our Shipping & Delivery Policy .

International delivery is available to supported destinations.

Destination availability depends on carrier coverage, logistics requirements, applicable import rules and other operational considerations.

Nordics Stationery does not guarantee that delivery is available to every country, territory or postal location at all times.

For supported international shipments where our shipping arrangement includes customs or import-duty costs, those amounts are intended to be incorporated into the shipping or order total presented before purchase.

If a shipment is presented as duties-inclusive at checkout, customers are not expected to pay Nordics Stationery a separate customs or import-duty charge after completing the purchase. Import requirements may vary by destination.

If a customer receives an unexpected customs or import-payment request relating to a Nordics Stationery shipment, we recommend contacting our customer-care team before making the payment so we can review the shipment information.

Our 30-day commercial return policy sits alongside legal rights.

Nordics Stationery offers a voluntary 30-day commercial return period for eligible merchandise, in addition to any mandatory consumer rights that apply.

For a voluntary return, products should generally be kept in good returnable condition and should not be materially used, damaged, altered or misused after delivery.

Reasonable handling to inspect the nature, characteristics and functioning of goods does not automatically remove applicable statutory cancellation rights.

Customers should contact Nordics Stationery before sending merchandise back because the appropriate return destination may vary by order and fulfilment route.

Damaged, defective, missing, misdescribed or incorrectly supplied merchandise may be subject to separate statutory remedies.

Approved refunds are generally submitted to the original payment method, subject to the requirements of applicable law.

Please review our Returns & Refunds Policy and Refund Policy for the applicable conditions and process.

Contact us as soon as possible.

Because eligible orders may be processed on the same business day, cancellation or modification requests should be submitted as soon as possible after ordering.

We will try to assist where reasonably possible, but we may no longer be able to stop or amend an order after fulfilment has started or the shipment has been transferred to a carrier.

This operational limitation does not remove statutory cancellation, return or refund rights. For eligible UK distance-sale purchases, a consumer will generally have 14 days after delivery to notify cancellation, subject to legal exceptions.

Additional information is available in our Order Cancellation Policy .

Promotions may have additional conditions.

Discount codes, promotional offers, free-shipping promotions and other offers may be subject to eligibility requirements, dates, product restrictions, minimum order amounts or other conditions stated with the promotion.

Unless otherwise stated, promotional offers are not redeemable for cash and may not be combined with another offer.

We may correct or withdraw a promotion that was published in error or used fraudulently or contrary to its stated terms, subject to applicable consumer rights.

Customer feedback should be genuine and lawful.

Where website features allow customers to submit reviews, comments, feedback or other content, the person submitting that material is responsible for its content.

Submitted content should not be unlawful, fraudulent, misleading, abusive, defamatory, discriminatory, infringing or invasive of another person’s privacy or intellectual-property rights.

By submitting content for publication through our website, you grant Nordics Stationery a non-exclusive, worldwide, royalty-free licence to host, reproduce and display that content to the extent reasonably necessary to operate and present the Nordics Stationery website, subject to applicable law and any rights you cannot lawfully waive.

We may moderate or remove content where reasonably necessary to operate the website, protect users, enforce these Terms or comply with applicable law.

Website content may be protected by intellectual-property law.

The Nordics Stationery website, branding, layout, original graphics, written material, photographs and other original content may be protected by copyright, trademark or other intellectual-property rights.

Except where permitted by applicable law or expressly authorised, you may not reproduce, distribute, commercially exploit or create unauthorised derivative works from protected Nordics Stationery content.

Third-party product names, trademarks, logos and other intellectual property remain the property of their respective owners.

Do not misuse our website or payment systems.

You may not use Nordics-Stationery.com or our services to:

• Violate applicable law or regulation.
• Commit or attempt fraud.
• Use a payment method without authorisation.
• Impersonate another person.
• Deliberately submit false or misleading order information.
• Attempt unauthorised access to accounts, systems or data.
• Introduce malware or other harmful software.
• Interfere with website or checkout security.
• Use automated activity in a manner that materially disrupts our website or services.
• Infringe another person’s intellectual-property or privacy rights.

We may restrict access, reject an order or take other reasonable action where necessary to protect customers, our systems, payment services or the integrity of our business.

Some parts of your order involve other service providers.

Nordics Stationery may use third-party providers for services such as payment processing, fraud prevention, website hosting, analytics, communications, shipping, logistics and delivery.

Those providers may operate under their own terms, privacy policies, technical rules and service conditions.

Where an independent third-party service is provided directly to you, that service may be subject to the provider’s own applicable terms.

We may correct genuine website errors.

Product availability, inventory, pricing, descriptions, specifications and website information may occasionally contain errors or become outdated.

Nordics Stationery may correct website information when an error is identified.

If a material error affects an order that has already been submitted, we may contact the customer with appropriate options before fulfilment.

Where an affected paid order is cancelled because of the error, any applicable refund will be handled through our normal refund process.

Online services may occasionally be interrupted.

We make reasonable efforts to maintain Nordics-Stationery.com and provide useful store information.

The website may occasionally be unavailable or affected by maintenance, software updates, technical problems, internet conditions, hosting providers or other circumstances outside our reasonable control.

To the extent permitted by applicable law, we do not guarantee uninterrupted or error-free availability of every website function at every moment.

Responsibility remains subject to mandatory law.

Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

For consumers, nothing in these Terms removes our legal responsibilities concerning goods supplied under the contract, including mandatory rights relating to quality, description, fitness for purpose, delivery, cancellation, refunds and remedies for non-conforming goods.

We are not responsible for losses caused solely by events outside our reasonable control where the law permits that position, but the use of third-party payment, fulfilment, hosting, shipping or other service providers does not by itself remove any responsibility that applicable law places on Nordics Stationery.

If you purchase primarily for business purposes rather than as a consumer, different legal rules may apply to the extent permitted by law.

Mandatory consumer protections continue to apply.

These Terms describe the commercial terms offered by Nordics Stationery. They do not exclude, restrict or replace any consumer right or remedy that cannot lawfully be excluded or restricted.

UK online cancellation rights

If you are a UK consumer buying eligible goods online, you will generally have a statutory right to cancel without giving a reason by notifying us within 14 days after receiving the goods, subject to legal exceptions. After notifying us of a valid cancellation, you will generally have a further 14 days to return the goods.

Where required by law, a valid statutory cancellation refund will include the standard outbound delivery charge. Additional cost for a premium delivery option may be excluded.

Faulty or misdescribed goods

UK consumers have separate rights under the Consumer Rights Act 2015 when goods are faulty, not as described, not fit for purpose or otherwise do not conform to the contract. The short-term right to reject faulty goods generally lasts 30 days, with other remedies potentially available after that period.

Consumers outside the United Kingdom may have additional or different mandatory rights under the law applicable to their purchase.

Nordics Stationery is based in London, United Kingdom.

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections or conflict-of-law rules that apply to a particular customer or transaction.

If you have a concern about an order, payment, delivery, return or other transaction, please contact our customer-care team so that we have an opportunity to review and attempt to resolve the matter.

Where legally permitted, the courts of England and Wales may have jurisdiction over disputes relating to these Terms. If you are a consumer, this does not remove any right you have to bring or defend proceedings in another court where applicable law requires that option to remain available.

Nothing in this section restricts access to a court, regulator, dispute-resolution process or remedy that applicable law requires to remain available.

One unenforceable provision does not invalidate everything else.

If a provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will apply only to the maximum extent legally permitted.

Where legally possible, the remaining provisions will continue in effect.

A delay or failure by Nordics Stationery to enforce a provision on one occasion does not necessarily waive the right to enforce that provision later, subject to applicable law.

We may update these terms as our store changes.

We may update these Terms & Conditions from time to time to reflect changes to our website, products, fulfilment, payment services, business practices or applicable requirements.

The latest version will be published on this page together with the current “Last updated” date.

Changes generally apply prospectively from their effective date unless applicable law requires otherwise.

Questions about these Terms?

For questions about these Terms, contact Nordics Stationery at support@nordics-stationery.com.