From checkout to your door.

Nordics Stationery generally processes eligible orders on the same business day.

Same-business-day processing is subject to successful payment authorization, product availability, order verification and complete shipping information.

Orders placed outside normal business processing periods, on weekends or on applicable public holidays may be processed on the next business day.

Higher-than-normal order volume, payment review, inventory issues, incomplete address information or circumstances outside our reasonable control may occasionally result in additional processing time.

Estimated delivery times depend on the destination and carrier service used for the order.

Our standard estimated transit times after dispatch are:

Delivery periods are estimates rather than guaranteed arrival dates. Carrier operations, destination, public holidays, customs processing, weather, transportation disruptions, remote locations or other circumstances may affect delivery.

Nordics Stationery ships within the United Kingdom, to the United States and to supported international destinations worldwide.

Destination availability may depend on carrier coverage, logistics restrictions, product characteristics, local import requirements or other operational considerations.

If delivery is not currently available to a particular destination, the applicable shipping option may not be available during checkout.

We do not guarantee delivery to every country, territory or postal location at all times.

Nordics Stationery works with major domestic and international shipping carriers and logistics providers.

The carrier used for an order may vary depending on:

• Delivery destination.
• Package size and weight.
• Available carrier services.
• Delivery speed.
• Logistics routing.
• Other operational requirements.

The applicable shipping method or carrier information may be shown during checkout, in your shipment notification or through order tracking.

The applicable shipping charge for your order is displayed during checkout before payment is submitted.

Shipping charges may vary based on destination, shipment size, weight, carrier service and other order-specific factors.

Nordics Stationery does not intentionally add undisclosed shipping charges to a completed order after checkout.

If there is a material shipping-pricing or technical error before fulfilment, we may contact you to explain the issue and provide an appropriate option before proceeding.

For supported international orders where our shipping arrangement includes customs or import-duty costs, those amounts are intended to be incorporated into the shipping or order total presented during checkout.

Where a shipment is presented as duties-inclusive at checkout, customers are not expected to pay Nordics Stationery a separate customs or import-duty charge after completing the purchase.

Import requirements can vary by destination. If duties, taxes or other import charges are not included for a particular destination, any applicable responsibility should be disclosed through the relevant checkout or shipping information before the order is completed.

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please contact us as soon as possible if you notice an address error after submitting an order.

We will try to assist where reasonably possible, but an address cannot always be changed once an order has entered fulfilment or has been transferred to a carrier.

If a shipment is returned because the address supplied by the customer was materially incomplete, incorrect or undeliverable, reasonable additional shipping costs may apply before reshipment where appropriate, disclosed and permitted by applicable law.

Tracking information is provided when available after the order has been prepared and dispatched through the carrier.

Tracking information may not update immediately after the shipment notification is created. Carriers may require time to perform the first physical scan or system update.

Customers should use the tracking information associated with the order for the most recent carrier-provided status.

You can also visit our Track Your Order page.

Once a shipment enters the carrier network, delivery timing can be affected by circumstances outside Nordics Stationery’s direct control.

Possible causes of delay include:

• Severe weather.
• Transportation or carrier disruptions.
• Peak shopping periods.
• Public holidays.
• Customs or import processing.
• Remote delivery locations.
• Incorrect or incomplete address details.
• Regional service interruptions.

If your shipment experiences an unusual delay, please review the tracking information first and contact our customer-care team if additional assistance is needed.

If an item arrives damaged, appears defective or appears to have been damaged during shipment, please contact Nordics Stationery promptly.

Where reasonably possible, include:

• Your order number.
• A description of the problem.
• Photographs of the affected merchandise.
• Photographs of the external packaging.
• A photograph of the shipping label where relevant.

Please retain the merchandise and packaging while the issue is being reviewed.

Resolution may include repair, replacement, refund or another appropriate remedy depending on the circumstances, inventory availability and applicable rights.

For UK consumers, goods must meet the standards required by applicable consumer law. Nothing in this Shipping & Delivery Policy limits statutory remedies for goods that are faulty, damaged, not as described or otherwise non-conforming.

Please also review our Returns & Refunds Policy.

If tracking has stopped updating for an unusual period or the shipment appears to be lost, contact our customer-care team with your order number.

We may review available carrier records, tracking information, shipment scans and delivery information before determining the appropriate next step.

If carrier tracking shows an order as delivered but you cannot locate it, please first check:

• The delivery address used for the order.
• The immediate delivery area.
• Building reception, mailroom or security where applicable.
• Available carrier delivery information.

If the shipment still cannot be located, contact us so we can review the available shipment information.

If your shipment contains an incorrect item or appears to be missing merchandise shown on your order, please contact us promptly.

Include your order number and a description of what you received.

We may request photographs of the merchandise, package or shipping label to help us review the fulfilment records.

If a Nordics Stationery fulfilment error is confirmed, we will provide an appropriate resolution.

Because Nordics Stationery generally processes eligible orders on the same business day, customers should request an address change or cancellation as soon as possible.

We will try to assist where reasonably possible, but we may no longer be able to stop or amend a shipment after fulfilment has started or the parcel has been transferred to a carrier.

This operational limitation does not remove any statutory cancellation, return, refund or other consumer right that applies.

Please review our Order Cancellation Policy for more information.

Nordics Stationery provides a voluntary 30-day commercial return period for eligible merchandise under our published return conditions, in addition to any mandatory consumer rights that apply.

Customers should contact us and obtain the appropriate return instructions before sending merchandise back.

Return destinations may vary by order and fulfilment route. Please do not send merchandise to an unapproved address.

The appropriate return destination will be provided when a return request is reviewed and approved.

Full information is available in our Returns & Refunds Policy .

For shipping and delivery support, contact Nordics Stationery at support@nordics-stationery.com.

When contacting us about an existing shipment, please include your order number and, where available, your tracking number.