Shipping & Delivery

This policy explains how Nordics Stationery prepares and ships orders. Available methods, charges and estimated delivery windows are displayed at checkout before payment.

Order processing

Orders are processed on business days, excluding U.S. federal holidays. Orders may require additional review when payment, address or inventory information needs confirmation. An order confirmation does not mean the order has shipped.

Delivery estimates

Delivery dates shown by a carrier are estimates rather than guarantees. Weather, service interruptions, address issues and peak-volume periods may affect transit. Nordics Stationery is not responsible for carrier delays outside our reasonable control.

Tracking and addresses

Tracking information is provided when available. Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address needs correction; changes are not guaranteed after fulfillment begins.

Lost, missing or damaged packages

If tracking shows an issue or an order arrives damaged, contact us with the order number and relevant photographs. We may ask the carrier to investigate before a replacement or refund is approved.