Clear refund terms for every order.

Refunds for Nordics Stationery purchases.

This Refund Policy applies to eligible purchases made through Nordics-Stationery.com.

Nordics Stationery is an online retailer of stationery, office supplies, school essentials and related physical products based in London, United Kingdom.

This Policy explains refund handling. Product-return eligibility and the 30-day return process are explained separately in our Returns & Refunds Policy .

This Policy should also be read together with our Payment Policy, Shipping & Delivery Policy, Order Cancellation Policy and Terms & Conditions.

Refund eligibility depends on the order and circumstances.

Nordics Stationery may issue a full or partial refund where appropriate under our published policies or applicable law.

Circumstances in which a refund may apply include:

• An eligible return submitted within our 30-day commercial return period and subsequently approved.
• An eligible order cancelled before fulfillment or shipment.
• Merchandise confirmed to have arrived damaged or defective.
• An incorrect item or quantity supplied by Nordics Stationery.
• Merchandise confirmed to be missing from an order.
• A product becoming unavailable after payment has been accepted.
• A material pricing, payment or fulfillment error requiring cancellation.
• Another situation where a refund or reimbursement is required by applicable law.

Submitting a refund request does not by itself mean that a refund has been approved. We may first review the relevant order, payment, shipment, return or product information.

Eligible returns are reviewed before refund approval.

Nordics Stationery provides a voluntary 30-day commercial return period for merchandise that qualifies under our Returns & Refunds Policy, in addition to any mandatory consumer rights that apply.

For an ordinary return, a refund will generally be processed after the merchandise reaches the designated return destination and has been reviewed.

We may verify:

• The Nordics Stationery order associated with the return.
• The identity and quantity of the returned merchandise.
• The condition of the merchandise.
• Whether the return request was submitted within the applicable 30-day commercial return period.
• Whether the item otherwise satisfies the applicable return conditions.

For full return eligibility, exclusions, instructions and return-shipping information, review our Returns & Refunds Policy .

A successful cancellation may result in a refund or release.

If an eligible paid order is successfully cancelled before fulfillment, any amount properly due back to the customer will be handled through the applicable payment process.

If the payment has already been completed, Nordics Stationery may need to submit a refund.

If the transaction was authorized but had not yet been completed, the payment provider may instead release the authorization.

A released authorization is different from a refund because the original payment may never have been fully completed.

Cancellation eligibility is explained in our Order Cancellation Policy . Our normal pre-shipment cancellation process does not remove any statutory cancellation right that applies after dispatch or delivery.

Fulfillment and product problems receive separate review.

If an item arrives damaged, appears defective, is missing from your shipment or is materially different from what was ordered, please contact Nordics Stationery promptly.

We may request reasonable supporting information such as:

• Your order number.
• A description of the issue.
• Photographs of the product.
• Photographs of the packaging.
• A photograph of the shipping label where relevant.

Depending on the circumstances, product availability and applicable rights, an appropriate resolution may include:

• A replacement or repair where appropriate.
• A full refund where required or appropriate.
• A partial refund or price reduction where appropriate.
• Another suitable resolution required by applicable law.

For UK consumers, the Consumer Rights Act 2015 provides separate remedies when goods are faulty, not as described, not fit for purpose or otherwise do not conform to the contract. The short-term right to reject faulty goods generally lasts 30 days.

You will not be charged for merchandise we cannot supply.

Occasionally, an item may become unavailable after an order has been placed because of inventory, fulfillment or other operational issues.

If Nordics Stationery cannot fulfill an item that has already been paid for and no suitable alternative is accepted, the applicable amount paid for that item will be refunded.

If only part of a multi-item order cannot be fulfilled, the remaining available items may continue through fulfillment while the unavailable portion is refunded, where appropriate.

Some issues affect only part of an order.

A refund may sometimes apply to only part of an order rather than the complete transaction.

Examples can include:

• One product from a multi-item order is returned.
• One item in an order cannot be fulfilled.
• A quantity adjustment is required.
• A minor issue is resolved through an agreed partial refund.
• Only part of the order is affected by a confirmed fulfillment issue.

Any partial refund will correspond to the amount properly refundable based on the affected item, quantity, shipping treatment, circumstances of the order and applicable law. Nothing in this section permits a deduction that is prohibited by mandatory consumer law.

Shipping refunds depend on why the refund is being issued.

For a voluntary change-of-mind return under our commercial 30-day policy that falls outside any mandatory statutory cancellation right, original shipping charges are generally not refundable unless we agree otherwise.

Where a UK statutory distance-selling cancellation right applies, we will refund the standard outbound delivery charge as required by law. If you selected a more expensive delivery option than our standard service, the additional premium delivery cost may not be refundable.

For a voluntary commercial return, customer-paid return-shipping costs are generally not reimbursed unless we agree otherwise or applicable law requires a different outcome.

Where Nordics Stationery confirms that the refund results from our fulfilment error, damaged goods, defective merchandise, incorrectly supplied goods or another matter for which we are responsible, applicable shipping costs will be addressed in accordance with the circumstances and applicable law.

More information is available in our Shipping & Delivery Policy and Returns & Refunds Policy .

Approved refunds generally return to the original payment method.

Nordics Stationery generally submits approved refunds to the original payment method used for the purchase.

Returning funds through the original payment method helps maintain consistent payment and transaction records.

In limited circumstances, another method may be required because of payment-provider requirements, technical limitations, financial-institution requirements or applicable law. Where a statutory refund must be made using the original payment method, we will follow that requirement unless another method is expressly agreed and legally permitted.

Nordics Stationery does not normally redirect a refund to an unrelated payment card, bank account or third party simply because a customer requests a different destination.

Refunds pass through several stages.

Where a UK statutory distance-selling cancellation right applies, we will make the required refund without undue delay and within the period required by law. For returned goods, this is generally no later than 14 days after we receive the goods back or, where permitted, after you provide evidence that the goods have been sent back.

We will not charge a fee for a statutory refund where such a fee is prohibited by law.

A pending payment may not require a refund.

Some payment methods place a temporary authorization on a customer’s account when an order or payment attempt is submitted.

A temporary authorization may appear as a pending transaction even though the payment has not been fully completed.

If the underlying payment is not completed, the authorization may simply be released rather than refunded.

The time required for the pending authorization to disappear from the customer’s account is generally determined by the applicable card issuer, bank or payment provider.

More information is available in our Payment Policy .

Refund confirmed but not visible in your account?

If Nordics Stationery has confirmed that an approved refund was submitted but the credit has not yet appeared, your financial institution may still be processing it.

First check the payment account used for the original order.

You may also contact your bank, card issuer or payment provider to ask whether a refund is pending.

If the issue remains unresolved after a reasonable processing period, contact Nordics Stationery at support@nordics-stationery.com with your order number so we can review the available refund information.

Please contact us when a transaction does not look right.

If you believe you were charged incorrectly, received an incorrect refund, have not received an approved refund or have another payment-related concern, please contact our customer-care team.

Providing your order number, the email address associated with the order and a clear description of the issue helps us locate and review the transaction.

We can review the order, refund and payment information reasonably available to us and provide relevant information or assistance.

Nothing in this Refund Policy removes or restricts any payment-dispute, billing-error, chargeback or other rights available to a customer under applicable law or the rules of their payment provider.

Mandatory consumer protections continue to apply.

This Refund Policy describes Nordics Stationery’s commercial refund process. It does not exclude, restrict or replace any consumer right or remedy that cannot lawfully be excluded or restricted.

UK distance-selling cancellations

If you are a UK consumer buying eligible goods online, you will generally have a statutory right to cancel without giving a reason by notifying us within 14 days after receiving the goods, subject to legal exceptions. After notifying us, you will generally have a further 14 days to return the goods.

For a valid statutory cancellation, the refund will include the purchase price and the standard outbound delivery cost where required by law. Additional cost for a premium delivery option may be excluded.

Faulty or misdescribed goods

UK consumers have separate rights under the Consumer Rights Act 2015 when goods are faulty, not as described, not fit for purpose or otherwise do not conform to the contract. The short-term right to reject faulty goods generally lasts 30 days, with further remedies potentially available after that period.

Customers outside the United Kingdom may have additional mandatory refund or consumer rights under the laws applicable to their purchase.

Keeping our refund information current.

Nordics Stationery may update this Refund Policy from time to time to reflect changes to our store policies, payment processes, fulfillment arrangements, business practices or applicable requirements.

When this Policy is updated, the revised version will be published on this page and the “Last updated” date will be changed.

Questions about a refund?

For refund questions, contact Nordics Stationery at support@nordics-stationery.com or use our Contact Us page.

For an existing order or refund, please include:

• Your order number.
• The email address associated with the purchase.
• The product or transaction involved.
• A clear explanation of your refund question.

For security reasons, do not send complete credit or debit card numbers, card security codes, bank passwords or other sensitive payment credentials through ordinary email.