Straightforward returns. Clear refund terms.

Returns for purchases from Nordics Stationery.

This Returns & Refunds Policy applies to eligible physical products purchased through Nordics-Stationery.com.

Nordics Stationery is an online retailer of stationery, office supplies, school essentials and related products, based in London, United Kingdom.

This Policy should be read together with our Terms & Conditions, Shipping & Delivery Policy, Payment Policy and Order Cancellation Policy.

Our voluntary return period is 30 days from delivery.

In addition to any mandatory consumer rights that apply, Nordics Stationery offers a commercial return period for eligible products when a return request is submitted within 30 calendar days after delivery.

The request must be submitted within this 30-day commercial return period. We may use carrier tracking, delivery confirmation or other available shipment information to determine the delivery date.

If an order contains products delivered separately, the commercial return period for an item generally begins when that particular item is delivered.

Requests made after the 30-day commercial period may not qualify under our voluntary return policy. This does not remove or shorten any statutory right or remedy that applies under consumer law.

Standard returns should be in returnable condition.

For a return under our voluntary 30-day commercial policy, merchandise should generally:

• Have a return request submitted within the applicable 30-day commercial period.
• Be in good condition and not materially used beyond what is reasonably necessary to inspect the product.
• Not have been damaged, materially altered, marked, modified or misused after delivery.
• Include original components and accessories supplied with the product.
• Include original product packaging where reasonably available and relevant to the product’s condition.
• Be associated with a valid Nordics Stationery order.

Opening external shipping packaging or handling an item reasonably to inspect its nature, characteristics and functioning does not automatically make the item ineligible.

These conditions describe our voluntary commercial return policy. Where mandatory consumer law gives you a right to cancel, reject or return goods on different terms, the mandatory legal standard will apply.

Certain products may not qualify for a change-of-mind return.

Some products or circumstances may be excluded from our voluntary change-of-mind return policy or from statutory cancellation rights where applicable law permits an exclusion.

Examples may include:

• Personalized, customized or specially made products.
• Sealed products that are not suitable for return for genuine health-protection or hygiene reasons after the seal has been broken, where that exception legally applies.
• Perishable goods or goods that deteriorate or expire rapidly, where applicable.
• Products materially damaged, altered or misused by the customer after delivery, subject to any mandatory legal rights.

A sale, discount or promotional price does not by itself remove mandatory consumer rights. Nothing in this section removes rights that apply when goods are faulty, not as described, incorrectly supplied or otherwise protected by law.

Contact our customer-care team first.

Before sending a product back, contact Nordics Stationery at support@nordics-stationery.com or use our Contact Us page.

Return-shipping responsibility depends on the reason.

Nordics Stationery does not charge a restocking fee for an approved return. Where a UK statutory cancellation right applies, any deduction from the value of returned goods will only be made where permitted by law, for example where handling has reduced the value of the goods beyond what is reasonably necessary to inspect them.

Where customers arrange return shipping themselves, we recommend using a trackable shipping service and retaining proof of shipment until the return has been completed.

We are not responsible for a customer-arranged return package that is sent to the wrong address, improperly addressed or lost before reaching the return destination, except where applicable law provides otherwise.

Please tell us promptly if your order arrives damaged.

If merchandise arrives damaged or appears defective, contact Nordics Stationery as soon as reasonably possible after delivery.

Please provide, where reasonably available:

• Your order number.
• A clear description of the problem.
• Photographs of the affected product.
• Photographs of damaged external packaging where relevant.
• A photograph of the shipping label if requested.

Please retain the affected item and its packaging while the matter is being reviewed, as they may be needed to assess the issue or coordinate a resolution.

Depending on the circumstances, product availability and applicable law, an appropriate remedy may include a replacement, repair where appropriate, refund or another suitable resolution.

For UK consumers, goods must meet the standards required by the Consumer Rights Act 2015. Where goods are faulty, not as described or otherwise do not conform to the contract, statutory remedies may apply independently of our voluntary 30-day return policy.

Received something different from what you ordered?

If your shipment contains an incorrect product, incorrect quantity or appears to be missing merchandise shown on your order confirmation, please contact our customer-care team promptly.

Provide your order number and a description of what you received. We may request photographs of the package, merchandise or shipping label to help review the fulfillment records.

If we confirm that Nordics Stationery made a fulfillment error, we will provide an appropriate resolution based on the circumstances, product availability and applicable legal requirements.

Returned merchandise is reviewed after receipt.

After a returned product reaches the designated return destination, it may be inspected to confirm its identity, condition and eligibility under this Policy.

We may verify that the returned item corresponds with the original Nordics Stationery order and the approved return request.

If additional information is reasonably required to complete the review, our customer-care team may contact you using the contact information associated with the order.

If a returned product does not satisfy the applicable return conditions, we will review the circumstances before determining the appropriate outcome, subject to applicable consumer rights.

Approved refunds are returned through the payment process.

Once an eligible return has been received, reviewed and approved, Nordics Stationery will initiate the applicable refund without unreasonable delay.

Refunds are generally submitted to the original payment method used to place the order.

In limited circumstances, an alternative refund method may be required because of payment-provider requirements, technical restrictions or applicable law.

Once a refund has been submitted by Nordics Stationery, additional processing time may be required before the refund appears in your bank, card or payment account.

Refund-posting times after we submit a refund can also depend on the payment processor, card network, bank or other financial institution involved.

Where a UK statutory cancellation right applies, we will make the required refund without undue delay and within the period required by law. For returned goods, this is generally no later than 14 days after we receive the goods back or, where permitted, after you provide evidence that the goods have been sent back.

Statutory refunds will generally be made using the same payment method used for the original transaction unless another method is expressly agreed and permitted by law, and no refund fee will be charged where the law prohibits one.

Additional information about payment processing is available in our Payment Policy.

Original shipping costs depend on why the order is returned.

For a voluntary return under our commercial 30-day policy that falls outside any mandatory statutory cancellation right, original shipping charges are generally not refundable unless we agree otherwise.

Where a UK statutory distance-selling cancellation right applies, we will refund the standard outbound delivery charge as required by law. If you selected a more expensive delivery method than our standard option, the additional premium delivery cost may not be refundable.

If a refund results from a confirmed fulfilment error, damaged product, defective merchandise or another matter for which Nordics Stationery is responsible, relevant shipping charges will be handled in accordance with applicable law.

Replacement availability depends on stock.

Because inventory can change while a return is being processed, we cannot guarantee a direct exchange for every product.

For an ordinary return, the simplest process may be to return the eligible item for a refund and place a separate new order for the preferred item.

Where merchandise is damaged, defective or incorrectly supplied, a replacement may be offered when appropriate and inventory is available.

A discounted price does not automatically remove return rights.

Products purchased at a discounted or promotional price generally remain subject to the same return framework described in this Policy.

A discount or sale designation does not by itself remove statutory cancellation rights or rights relating to faulty, misdescribed or incorrectly supplied goods.

Any lawful product-specific exception will be communicated where reasonably applicable before purchase.

Received a refund confirmation but cannot see the credit?

If Nordics Stationery has confirmed that a refund was submitted but it has not yet appeared in your account, your financial institution or payment provider may still be processing it.

After we submit a refund, your bank, card issuer or payment provider may require additional processing time before the credit appears in your account.

You may contact the bank, card issuer or payment provider associated with the original payment method for information about its processing timeline.

If the refund remains unresolved after a reasonable period, contact Nordics Stationery with your order number so we can review the refund information available to us.

Please follow the provided return instructions.

Merchandise returned without following the return instructions provided by Nordics Stationery may take longer to identify and process.

Please do not send merchandise directly to a manufacturer, supplier, payment provider or another business address unless Nordics Stationery specifically instructs you to do so.

The return destination can vary depending on the order and fulfilment route, so please use the return instructions provided by our customer-care team.

We recommend keeping your return-shipping receipt and tracking information until the return and any applicable refund have been completed.

Our 30-day policy sits alongside your mandatory consumer rights.

This Returns & Refunds Policy includes a voluntary commercial return period offered by Nordics Stationery. It does not exclude, restrict or replace any consumer right or remedy that cannot lawfully be excluded or restricted.

UK online cancellation rights

If you are a UK consumer buying eligible goods online, you will generally have a statutory right to cancel the purchase without giving a reason by notifying us within 14 days after receiving the goods, subject to legal exceptions.

After notifying us of a valid statutory cancellation, you will generally have a further 14 days to return the goods.

You may inspect goods in a way reasonably comparable to examining them in a physical shop. Where permitted by law, a refund may be reduced if handling beyond what is reasonably necessary has diminished the value of the goods.

Faulty or misdescribed goods

UK consumers also have separate rights under the Consumer Rights Act 2015 when goods are faulty, not as described, not fit for purpose or otherwise do not conform to the contract.

The short-term right to reject faulty goods generally lasts 30 days. Depending on the circumstances and timing, other remedies may include repair, replacement, price reduction or refund.

Consumer rights can vary outside the United Kingdom. Customers in other jurisdictions may have additional mandatory rights under the laws that apply to their purchase.

Keeping our return information current.

Nordics Stationery may update this Returns & Refunds Policy from time to time to reflect changes to our products, fulfillment arrangements, business practices or applicable legal requirements.

When the Policy is updated, the revised version will be published on this page and the “Last updated” date will be changed.

Ready to request a return?

Contact Nordics Stationery before sending merchandise back at support@nordics-stationery.com or through our Contact Us page.

When requesting a return, please include:

• Your order number.
• The email address associated with the order.
• The product you wish to return.
• The reason for the return.
• Photographs where the item is damaged, defective, incorrect or otherwise relevant to the request.

Our customer-care team will review the request and provide the applicable next steps and return destination where the return is eligible.