We’re here when you need us.
Whether you have a question about a product, order, payment, delivery, return or refund, our customer-care team is here to help. Nordics Stationery serves customers in the United Kingdom, United States and supported international destinations.
How can we help?
Our customer-care team can assist with questions about Nordics Stationery products, existing orders, payments, shipping, delivery, returns, refunds and general store information.
For questions concerning an existing purchase, please include your order number and use the email address associated with the order whenever possible.
Please include your order number when your message relates to an existing purchase. Our customer-care team will review your inquiry and respond as soon as reasonably possible.
Contacting us about a purchase?
Providing the relevant order information helps us understand your request and assist you more efficiently.
Order confirmation
Keep your order number and confirmation email available when contacting customer support.
Shipment information
For delivery-related questions, provide your tracking information when available and briefly describe the issue.
Payment questions
Tell us which order your question concerns, but never send complete card numbers, card security codes or account passwords by email.
Damaged or incorrect items
If an item arrives damaged, defective or different from what you ordered, explain the issue and include clear photographs when they are relevant to the request.
Helpful policies and information.
Our customer policies provide important information about orders, shipping, payments, cancellations, returns, refunds, privacy and the use of our website.
Please protect sensitive payment information.
Do not send complete credit or debit card numbers, card security codes, account passwords or other sensitive financial credentials through ordinary email. For most order-related inquiries, your order number and the email address associated with your purchase are sufficient for us to begin reviewing your request.