Your information, explained clearly.

Who is responsible for your personal information.

This Privacy Policy applies to Nordics-Stationery.com and the ecommerce services offered through the website.

Nordics Stationery is based in London, United Kingdom and acts as the controller of personal information processed for the operation of this online store, except where another organisation acts as an independent controller for its own services.

For privacy questions or requests, contact support@nordics-stationery.com.

This Policy is intended to explain our practices under applicable data-protection and privacy laws, including the UK GDPR and the Data Protection Act 2018 where they apply. Additional rights may apply depending on your location.

Information may be collected in several ways.

The information we process depends on how you interact with Nordics Stationery. Information may be provided directly by you, collected automatically through our website or received from service providers involved in operating our business.

Contact and identity information

This may include your name, email address, telephone number, billing address, shipping address and other contact information you provide when placing an order, creating an account or contacting us.

Order and purchase information

We may process information about products viewed or purchased, quantities, order numbers, purchase values, discounts, shipping selections, delivery status, returns, refunds, cancellations and related order activity.

Account information

If customer accounts are available and you create one, we may process information associated with your account, such as your login credentials, saved addresses, order history and account preferences.

Customer-service communications

We may retain messages and information you provide when you contact our customer-care team, ask a question, report an issue, request a return or refund or otherwise communicate with us.

Device and usage information

When you use our website, technical information may be collected automatically. Depending on the technologies being used, this may include your IP address, browser type, device type, operating system, referring pages, pages viewed, approximate geographic information derived from network data and the dates or times of visits.

Marketing and preference information

Where applicable, we may process information concerning marketing preferences, newsletter subscriptions, advertising interactions and other communication choices.

How and why we use personal information.

We may use personal information for purposes including:

• Processing, confirming and fulfilling customer orders.
• Arranging shipping and delivery.
• Processing payments, refunds and payment adjustments.
• Maintaining customer accounts and shopping-cart functionality.
• Providing customer service and responding to inquiries.
• Sending order confirmations, shipping updates, account notices and other service-related communications.
• Processing returns, refunds and cancellation requests.
• Detecting, investigating and helping prevent fraud, unauthorized transactions and misuse of our services.
• Protecting the security and integrity of our website, customers and payment processes.
• Maintaining accounting, transaction, tax and business records.
• Improving website functionality, customer experience and product discovery.
• Measuring website traffic and performance.
• Supporting advertising or marketing activities where permitted.
• Complying with applicable legal, regulatory and contractual requirements.
• Establishing, exercising or defending legal rights and resolving disputes.

Our lawful bases under UK data-protection law

Where the UK GDPR applies, we must have a lawful basis for each purpose for which we use personal information. Depending on the activity, we may rely on one or more of the following:

• Contract: where processing is necessary to take steps at your request before entering into a contract or to perform our contract with you, including processing orders, payments, delivery, returns and customer-service requests.
• Legal obligation: where processing is necessary to comply with applicable accounting, tax, consumer-protection, fraud-prevention, regulatory or other legal requirements.
• Legitimate interests: where processing is necessary for our legitimate business interests or those of a third party and those interests are not overridden by your rights and interests. These interests may include operating and improving our store, protecting our systems, preventing fraud, managing customer relationships, resolving disputes and maintaining appropriate business records.
• Consent: where we ask for and receive your valid consent, for example for certain non-essential cookies or marketing activities where consent is required. You may withdraw consent at any time, without affecting processing that was lawful before withdrawal.

If we rely on legitimate interests, we consider the purpose, necessity and impact of the processing and whether your rights and interests require additional safeguards.

Payment information may be handled by specialist providers.

Electronic payments made through Nordics Stationery may be processed with the assistance of third-party payment processors, banks, card networks and other financial-service providers.

When you enter payment information during checkout, information necessary to authorize and process your transaction may be transmitted directly to or processed by the applicable payment service provider.

Depending on the payment method and provider, Nordics Stationery may receive limited information concerning the transaction, such as:

• Payment or authorization status.
• Payment-method type.
• Transaction and payment identifiers.
• Limited payment-account details, such as the last few digits of a card where made available.
• Information concerning refunds or disputes.

More information concerning our payment practices is available in our Payment Policy.

Shipping an order requires some customer information.

Nordics Stationery sells physical stationery, office supplies, school supplies and related products to customers in the United Kingdom, United States and supported international destinations.

To prepare and deliver your order, we may process and disclose information such as your:

• Name.
• Shipping address.
• Telephone number or email address where needed for delivery.
• Order contents and shipment information.
• Tracking or delivery-reference information.

This information may be provided to shipping carriers, logistics companies, fulfillment providers, customs-related service providers or other parties reasonably necessary to transport and deliver an order.

Additional information about delivery is available in our Shipping & Delivery Policy.

We work with service providers to operate our business.

Personal information may be disclosed to third parties where reasonably necessary to operate Nordics Stationery, provide requested services, complete transactions, protect our business or meet applicable legal requirements.

Categories of recipients may include:

• Payment processors, financial institutions and card networks involved in authorizing, processing, securing or refunding transactions.
• Shipping, courier, freight and logistics providers involved in preparing, transporting, tracking and delivering customer orders.
• Ecommerce, website and hosting providers that support our online store, infrastructure, website, databases and technical operations.
• Security and fraud-prevention providers that help protect our website, customers and payment systems.
• Customer-service and communication providers used to communicate with customers and manage support requests.
• Analytics providers where analytics services are enabled.
• Advertising and marketing providers where advertising or marketing services are enabled and permitted.
• Professional advisers, including accountants, lawyers, insurers, auditors and consultants, where reasonably necessary.
• Government authorities, regulators, courts or other parties where disclosure is required or permitted by applicable law or legal process.

Information may also be disclosed in connection with an actual or proposed corporate transaction such as a merger, acquisition, financing, reorganization, asset sale or transfer of all or part of our business, subject to applicable requirements.

Technology helps our online store function.

Nordics Stationery and service providers supporting our website may use cookies, pixels, local storage, tags, scripts and similar technologies.

These technologies may be used to:

• Operate the website and shopping cart.
• Maintain checkout and customer-account sessions.
• Remember preferences.
• Support website and transaction security.
• Detect fraud and unauthorized activity.
• Understand website traffic and performance.
• Measure how visitors interact with products and pages.
• Support advertising or marketing where those services are enabled.

Strictly necessary technologies may be used where they are required to provide a service you request or to operate essential website functions. Where consent is required for non-essential cookies or similar technologies, we will seek that consent before using them.

You can manage many cookies using your browser and, where available, the privacy or cookie controls provided on our website. Where processing is based on consent, you can change or withdraw your choice at any time through the available controls.

Blocking certain cookies may interfere with features such as the shopping cart, checkout, customer accounts, security features and saved preferences.

For more information, review our Cookie Policy.

Promotional messages are separate from essential order messages.

Where permitted by applicable law, Nordics Stationery may use contact information to send store news, product information, promotions, offers or other marketing communications.

Where consent is required for electronic marketing, we will rely on consent. In circumstances where applicable law permits marketing without fresh consent, such as an eligible existing-customer relationship, we may rely on the applicable legal permission and provide a clear way to opt out.

Marketing communications may provide an unsubscribe mechanism where applicable.

Opting out of marketing communications does not prevent us from sending non-promotional communications reasonably necessary to manage your order, account, payment, return, delivery, security or customer-service request.

Where applicable privacy law provides a right to object to or opt out of direct marketing or certain advertising-related processing, requests may be submitted using the contact information provided in this Policy.

Information may be used to protect legitimate customers.

Ecommerce transactions may be evaluated using security, authentication and fraud-prevention tools provided by Nordics Stationery or our payment and security providers.

These tools may consider information such as:

• Transaction details.
• Billing and shipping information.
• Device or browser characteristics.
• IP or network information.
• Payment authentication results.
• Previous transaction or fraud-related indicators.

Where reasonably necessary, a transaction or order may be delayed, reviewed, declined or cancelled if verification cannot be completed or there is a reasonable concern regarding unauthorized or fraudulent activity.

Our ecommerce services operate across borders.

Nordics Stationery is based in London, United Kingdom and serves customers in the United Kingdom, United States and other supported international markets.

Some service providers used to operate our website, process payments, prevent fraud, communicate with customers or fulfil orders may process personal information outside the United Kingdom.

Where the UK GDPR international-transfer rules apply, we will use an available lawful transfer mechanism. Depending on the destination and circumstances, this may include UK adequacy regulations, appropriate contractual safeguards such as the UK International Data Transfer Agreement or an approved UK Addendum, or another mechanism permitted by applicable law.

Where required, we also consider whether additional safeguards are appropriate for the transfer. You may contact us if you would like more information about safeguards relevant to your personal information.

Information is not necessarily kept forever.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining appropriate business records, meeting legal obligations and establishing, exercising or defending legal claims.

Relevant factors may include:

• Order processing and fulfillment.
• Customer-service needs.
• Returns, refunds and warranties.
• Accounting, tax and financial recordkeeping.
• Payment, chargeback and transaction-dispute records.
• Fraud-prevention and security purposes.
• Applicable legal limitation periods.
• Legal, regulatory and contractual requirements.

When personal information is no longer reasonably needed, it may be deleted, anonymized, aggregated or otherwise handled in accordance with applicable requirements and legitimate business needs.

We take reasonable steps to protect information.

We use administrative, technical and organizational measures intended to help protect personal information from unauthorized access, misuse, loss, alteration or disclosure.

We also rely on service providers, including website, ecommerce, payment, security and hosting providers, that maintain security controls for information processed through their systems.

Customers should also protect their own accounts and devices, use strong passwords where accounts are available and avoid sending sensitive payment credentials through ordinary email.

Your privacy and data-protection rights.

If UK data-protection law applies to you, you may have rights in relation to your personal information. Additional or different rights may apply in other jurisdictions.

Depending on the circumstances and the lawful basis we rely on, your rights may include:

• Confirmation of whether personal information about you is being processed.
• Access to certain personal information.
• Correction of inaccurate or incomplete information.
• Deletion of certain personal information.
• Restriction or suspension of certain processing.
• A portable copy of certain personal information.
• Information regarding categories of personal information collected or disclosed.
• Objection to or opt-out from certain direct-marketing activities.
• Opt-out from certain targeted advertising, sale or sharing activities where those rights apply.
• Withdrawal of consent where processing is based on consent.
• Rights relating to certain solely automated decisions that have legal or similarly significant effects, where applicable.

Privacy rights are not absolute. Requests may be subject to legal exceptions, verification requirements and limitations permitted by applicable law.

We may request information reasonably necessary to verify your identity and locate the records relevant to your request.

If you have concerns about how we use your personal information, please contact us first so we can review the issue. If UK data-protection law applies, you also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

You can find information about making a data-protection complaint on the ICO website.

To submit a privacy request, email support@nordics-stationery.com and identify the message as a privacy request.

Our ecommerce services are intended for general consumers.

Nordics Stationery does not knowingly intend to collect personal information from young children in circumstances where parental consent or another legal authorization is required.

If we become aware that personal information from a child was collected in circumstances that do not comply with applicable requirements, we may take reasonable steps to delete or otherwise appropriately address the information.

A parent or legal guardian who believes a child has provided personal information improperly may contact us using the information in this Policy.

Other companies may have their own privacy practices.

Nordics-Stationery.com may contain links to websites operated by third parties or may integrate services supplied by other companies.

Those companies may process information under their own privacy notices, terms and legal responsibilities.

Nordics Stationery does not control the independent privacy practices of third-party websites and services.

We encourage users to review the privacy information made available by third-party providers when interacting directly with their services.

Keeping this information current.

We may update this Privacy Policy from time to time to reflect changes to our website, ecommerce services, technologies, service providers, business practices or applicable requirements.

When the Policy is updated, the revised version will be posted on this page and the “Last updated” date will be changed.

Where applicable law requires additional notice or consent for a material change, we will take appropriate steps to provide that notice or obtain that consent.

Questions about privacy or your information?

If you have a question about this Privacy Policy, our privacy practices or personal information associated with you, contact Nordics Stationery at support@nordics-stationery.com. Nordics Stationery is based in London, United Kingdom.

When submitting a privacy request, please provide enough information for us to understand your request and locate relevant records.

We may request additional information reasonably necessary to verify identity before providing access to, modifying or deleting personal information.

For general customer-service matters, you can also visit our Contact Us page.

Additional information about website technologies is available in our Cookie Policy.