Clear and secure payment information.
This Payment Policy explains how payments are presented, authorized, processed, reviewed and refunded when you purchase stationery, office supplies and related products from Nordics Stationery.
Last updated: August 25, 2026Review before paying
The applicable currency, product prices, shipping charges and final order total are presented before you submit payment.
Trusted payment processing
Electronic payments are processed with the assistance of third-party payment providers, financial institutions and payment networks.
Help with transactions
If you have a question about a charge, refund or payment, our customer-care team can review the available order and transaction information.
How this Payment Policy applies.
This Payment Policy applies to purchases of stationery, office supplies, school essentials and related products made through Nordics Stationery.
This Payment Policy applies to purchases made through Nordics-Stationery.com and should be read together with our Terms & Conditions, Shipping & Delivery Policy, Returns & Refunds Policy and Order Cancellation Policy.
Available payment options are shown at checkout.
Nordics Stationery accepts electronic payment methods made available through our online checkout.
The payment options available for a particular purchase are displayed during checkout before you submit your order.
Available payment methods may vary depending on factors such as your location, order currency, payment-provider availability, device, transaction amount or other technical requirements.
Payment methods may be added, removed or temporarily unavailable from time to time. The payment options displayed during checkout are the options available for that particular transaction.
Know what you are paying before you place the order.
The applicable purchase currency is displayed on our website and/or during checkout. The currency and final amount shown at checkout are the currency and amount presented for payment.
Before completing a purchase, you will have an opportunity to review your order and the amount payable.
Depending on the order, the total may include:
- The price of the products selected.
- Applicable discounts or promotional adjustments.
- Applicable shipping or delivery charges.
- Applicable taxes, duties or other charges included in the checkout total.
We do not intentionally add undisclosed Nordics Stationery charges after an order has been submitted. Any mandatory charges that we collect as part of the purchase will be presented as required before you complete the transaction.
Where UK consumer payment-surcharge rules apply, Nordics Stationery will not impose a prohibited additional fee simply because you use a particular consumer payment method.
If your card, bank account or payment account uses a different currency from the currency shown at checkout, your card issuer, bank or payment provider may perform a currency conversion. Any exchange rate or conversion fee imposed by that institution is determined by that institution rather than Nordics Stationery.
A payment may pass through several processing stages.
When you submit your order, your selected payment method may first be sent for authorization.
Authorization generally allows the relevant financial institution or payment provider to determine whether the transaction can proceed and may temporarily reserve the applicable amount.
Depending on the payment method and payment-processing configuration, the transaction may be completed immediately or after additional processing or security checks.
Order submitted
You review your order and authorize the amount displayed during checkout.
Payment checked
Payment providers, financial institutions and security systems may perform authorization, authentication, fraud-prevention or other checks.
Payment completed
When successfully processed, the transaction is associated with your Nordics Stationery order.
Electronic payments involve specialist payment services.
Nordics Stationery uses third-party payment providers, financial institutions, card networks and related services to help authorize and process electronic payments.
Information necessary to process your transaction may be transmitted to or processed by the applicable payment provider and financial institutions involved in the payment.
These providers may apply their own authorization, authentication, security, technical and fraud-prevention procedures.
Payment providers and available payment services may change from time to time as our payment infrastructure and service availability change.
Protecting the payment process.
Our checkout and payment providers use security measures intended to protect payment transactions and help detect unauthorized or fraudulent activity.
Depending on the payment service being used, sensitive payment information may be collected and processed by the applicable payment provider rather than being provided to our customer-care team.
Nordics Stationery may receive transaction-related information necessary to identify, manage and support your order, such as payment status, transaction identifiers, payment-method type and limited payment-method information.
Never send card security information by email
Nordics Stationery customer support does not need your complete card number, card security code, payment-account password or online-banking password to investigate an order. Please never send this information through ordinary email.
Although we and our service providers take steps intended to protect transactions, no online payment or electronic communications system can be guaranteed to be completely risk-free.
Some transactions may require additional review.
To help protect our customers and business from unauthorized transactions, orders may be subject to payment, fraud or security verification.
Verification may involve reviewing information associated with the order, payment method, billing information, shipping information, device or transaction.
A payment provider may also require additional authentication before approving a transaction.
Where reasonably necessary, Nordics Stationery may contact the customer to obtain additional information relating to an order or to confirm purchase details.
An order may be delayed, declined or cancelled if payment authorization cannot be completed, verification fails or there is a reasonable concern that a transaction may be unauthorized or fraudulent.
A payment can fail for several reasons.
Payment attempts may be declined or fail for reasons including:
- Incorrect card or billing information.
- Insufficient available funds or credit.
- Card-issuer or payment-provider security controls.
- An expired, blocked or restricted payment method.
- Transaction or account limits.
- Required authentication not being successfully completed.
- Technical, connection or payment-network problems.
Nordics Stationery does not always receive the specific reason a bank, card issuer or payment provider declines a transaction.
If your payment continues to be declined, contact your bank, card issuer or payment provider, or use another payment method displayed at checkout.
A pending transaction is not always a completed charge.
Shortly after a payment attempt, your bank or card provider may display a transaction as pending.
In some situations, a pending amount represents an authorization rather than a completed payment.
If an order is not completed or is cancelled before capture, the authorization may be released rather than refunded as a completed transaction.
The time required for a temporary authorization or pending transaction to disappear is generally controlled by the bank, card issuer, payment provider or payment network involved.
Contact us if a transaction does not look right.
If you believe the same Nordics Stationery order has been charged more than once, contact our customer-care team at support@nordics-stationery.com with the relevant order number and transaction information.
Multiple entries on a bank or card account do not always represent multiple completed charges. For example, you may see a temporary authorization and a completed charge at the same time.
We will review the payment and order information available to us and provide appropriate assistance.
If you do not recognize a transaction at all, you should also take appropriate steps to protect your payment account and contact your bank, card issuer or payment provider.
Approved refunds are sent through the appropriate payment process.
Refund eligibility is determined under our applicable Returns & Refunds Policy.
When a refund is approved, Nordics Stationery will generally submit the refund to the original payment method used for the transaction.
Where the original payment method cannot be refunded for technical, payment-network, legal or other legitimate reasons, an alternative refund process may be required.
After a refund has been submitted, additional time may be required before the credit becomes visible in the customer’s account.
The final posting time is determined by factors such as the payment method, payment processor, card network, bank or financial institution.
Nothing in this Payment Policy limits any refund, payment-dispute or other consumer right that cannot lawfully be excluded or limited.
A completed transaction that is reversed generally requires a refund. A payment that was authorized but not completed may instead be released without appearing as a separate refund transaction.
Payment handling depends on when cancellation occurs.
Order cancellations are subject to our Order Cancellation Policy.
If an eligible order is cancelled before the payment is fully completed, an existing authorization may be released.
If payment has already been completed and a refund is due, Nordics Stationery will initiate the appropriate refund process.
Once an order has progressed too far through processing, fulfillment or shipment, we may no longer be able to stop it through our normal pre-shipment cancellation process. Applicable return, refund or statutory consumer rights are not reduced by this limitation.
Clear pricing for our international customers.
Nordics Stationery serves customers in the United Kingdom, United States and supported international destinations.
Shipping charges and any amounts collected by Nordics Stationery as part of the order are displayed during checkout before payment is submitted.
For supported international destinations, our shipping pricing is intended to include applicable customs or import-related charges handled through our shipping arrangement so customers are not separately billed by Nordics Stationery for those charges after checkout.
If you receive an unexpected request for a customs, import or carrier payment relating to a Nordics Stationery order, please contact our customer-care team before making the payment so that we can review the shipment information.
Additional shipping information is available in our Shipping & Delivery Policy.
Please contact us when there is a problem with an order.
If you believe there is an incorrect charge, missing refund, duplicate payment, delivery problem or another issue connected with a Nordics Stationery transaction, please contact our customer-care team so we can review it.
Providing your order number, the email address associated with the purchase and a clear description of the problem helps us locate the relevant transaction and order information.
We aim to resolve legitimate customer issues through our normal customer-support, return, refund and cancellation processes whenever reasonably possible.
Nothing in this Payment Policy removes or limits any billing, payment-dispute, chargeback or other consumer rights that you may have under applicable law or the rules of your payment provider.
Your order confirmation, receipt, shipment information, tracking information where available and correspondence with our customer-care team may be useful when resolving a transaction or fulfillment issue.
Genuine errors may occasionally need to be corrected.
We make reasonable efforts to present accurate product prices, discounts, shipping charges, taxes and order totals.
If a material or obvious pricing, calculation or technical error is discovered before fulfillment, Nordics Stationery may contact the customer to explain the issue.
Where appropriate, we may give the customer the opportunity to proceed at the correct price or cancel the affected item or order.
If an affected transaction has already been completed and the order is cancelled because of the error, any applicable refund will be processed in accordance with this Policy and our Returns & Refunds Policy.
Keeping our payment information current.
We may update this Payment Policy from time to time to reflect changes to our checkout, payment methods, payment providers, business practices or applicable requirements.
When this Policy is materially updated, the revised version will be posted on this page and the “Last updated” date will be changed.
Questions about a payment or transaction?
For payment, billing, refund or transaction questions, contact Nordics Stationery at support@nordics-stationery.com.
For an existing order, please provide your order number, the email address associated with the order and a clear description of your question.
For your security, never send your complete card number, card security code, online-banking password or other sensitive payment credentials through customer-support email.
You can also visit our Contact Us page.
Something does not look right?
Contact our customer-care team with your order number and a description of the issue so we can review the available order and transaction information.